Answering Services are companies that provide professionals to answer phone lines and take messages or re-route calls to the appropriate places. In general Answering Services don’t provide information to callers. Hiring an Answering Service can save time, money, and perhaps even your business by allowing you to focus on the core functions of your business without numerous interruptions while still providing a human being for your clients to speak to a. This last concept should not be under-rated. Most people would rather speak to a real person rather than navigate an automated system. Having an Answering Service could be the customer service advantage you need to win clients.
Fortune 500 companies spend millions of dollars installing phone answering services, and spend additional millions hiring attendants to speak with their customers, take orders, and handle complaints because they recognize the value of human contact over computerized answering. With introduction of low-cost answering service packages, even the smallest of business can now afford to give customers the best service they deserve.
By hiring an Answering Service you enable your business to grow. If your customers are happy, they will return. Your customers remain happy as long as their calls are answered, taken care of, and resolved in an efficient and friendly manner.